The Doorman is responsible for creating a positive first and last impression for guests by providing a warm welcome, assisting with arrivals and departures, managing entry points, and ensuring a safe, professional, and hospitable environment. The role supports guest satisfaction by delivering exceptional customer service and assisting guests with directions, transportation, and general inquiries.

Key Responsibilities

Guest Service

• Welcome guests, visitors, and VIPs in a courteous and professional manner.

• Open and close doors for guests entering and leaving the property.

• Offer assistance with luggage and coordinate with Bell Attendants when required.

• Escort guests to the reception area or other hotel facilities as needed.

• Provide information regarding hotel services, facilities, and local attractions.

Arrival and Departure Assistance

• Assist guests during check-in and check-out periods.

• Coordinate guest arrivals and departures with Front Office and Concierge teams.

• Assist with taxi, limousine, and transportation arrangements.

• Ensure smooth traffic flow at hotel entrances and drop-off areas.

Security and Safety

• Monitor entrances and exits to maintain a safe environment.

• Report suspicious activities, security concerns, or safety hazards to management.

• Assist during emergency situations according to hotel procedures.

• Ensure hotel access points remain clean, organized, and unobstructed.

Traffic and Vehicle Coordination

• Guide vehicles at the main entrance and designated parking areas.

• Coordinate with Valet Parking personnel when applicable.

• Assist guests entering and exiting vehicles safely.

• Ensure efficient movement of vehicles during peak periods and special events.

Appearance and Professionalism

• Maintain a professional appearance and comply with grooming standards.

• Uphold hotel service standards and brand image at all times.

• Demonstrate courtesy, professionalism, and attentiveness when interacting with guests and colleagues.

Operational Support

• Communicate guest requests promptly to relevant departments.

• Support Concierge, Bell Desk, and Front Office operations when required.

• Participate in training programs and departmental meetings.

• Perform other duties assigned by management within the scope of the position.

Qualifications

1. Good English communication skills, additional languages are considered an advantage.

2. Professional, polished, and well-groomed appearance in line with luxury hospitality standards.

3. Positive attitude, strong interpersonal skills, and a genuine passion for guest service.

4. Previous experience in luxury hotels or high-end hospitality environments is preferred.

5. Strong customer service orientation with the ability to anticipate and exceed guest expectations.

6. Excellent communication and relationship-building skills with both guests and colleagues.

7. Flexible, adaptable, and willing to work varied schedules as required by operational needs.

8. Strong problem-solving skills and the ability to handle guest requests and concerns with confidence and professionalism.

9. A team-oriented mindset with the ability to collaborate across departments.

10. Candidates should embody the values and service culture associated with luxury hospitality brands.

11. For Expat, Valid Iqama